Payments and Pet Insurance Claims

Find out everything you need to know about payment options, insurance, pre-authorisation and direct claims here at Dovecote Veterinary Referrals.

Overview

Fees are estimated according to the procedure undertaken, including consultation, any necessary investigation, medication and surgical procedures.

They can vary considerably according to what is required. The Veterinary Surgeon will always discuss the specific costs for your pet with you before any procedure is undertaken.

For non-routine, emergency and out-of-hours surcharges don’t hesitate to contact us.

Common Prices and estimates (effective 1/7/24)

Referral Consultations Prices

Neurology, Orthopaedics, Oncology, Soft Tissue £365.00
Ophthalmology & Internal Medicine £275.00
Dermatology (including skin scrapes/cytology) £426.31
Emergency Charge (referral within 24 hours) £275.00

Estimates of the range of professional fees for our most frequent procedures:

AP Ultrasound Scan (medicine) £450 – £900
General X-rays/Hip Assessment (including consultation, anaesthesia) £950 – £1,450
Forelimb Lameness Investigation (including consultation, anaesthesia, imaging, CT taps) £1,000 – £2,950
Arthroscopy (excluding investigation) £1,500 – £2,500
TPLO/TTA – Fixed Price (including consultation, anaesthesia, implants, up to 24hrs hospitalisation, pain relief and 6 weeks post op check/x-rays ) £4,265 – £4,900
Luxating Patella (including consultation, anaesthesia, imaging, implants) £3,000 – £4,150
Fracture Repair (excluding investigation) £2,500
Postoperative X-rays (including anaesthesia) £480 – £1,150
Video Otoscopy (including consultation, anaesthesia, scrapes and cytology) £1,600 – £2,200
Soft tissue Investigations (including consultation, anaesthesia, imaging) £2,200 – £3,500
BOAS Surgery (excludes investigation) £3,800 – £5,200
Oncology Investigations (Tumour staging) (including consultation, anaesthesia, imaging) £2,100 – £3,700
Oncology Investigations (Testing) (including consultation, anaesthesia, imaging, biopsies and lab fees) £3,150 – £4,900
Total Hip Surgery (excludes consultation and investigation)
£7,200 – £10,300
Neurology Investigation ONLY – consultation, anaesthesia, advanced imaging, fluids and hospitalisation daytime only. Excludes: Additional bloods, hospitalisation and treatments.  £2,000 – £3,600

Neurology Fixed Price Surgeries

Includes; consultation, investigation, anaesthesia, advanced imaging, surgery, in-house bloods, pain relief, bladder management and up to 4 days hospitalisation.

Excludes: Additional bloods and extra hospitalisation.

Hemilaminectomy £6,000
OOH hemilaminectomy £7,550
Ventral slot £6,500
OOH ventral slot £8,150

Hospitalisation

Per day £86.93
With fluids £412.12
Without fluids £170.43

Payment & Claims

We ask for payment at the time of treatment, with 50% of estimated costs payable prior to any procedures being carried out and the balance settled at the time of collection. We accept cash, debit and most major credit cards, with the exception of American Express.

We strongly recommend that our clients take out health insurance in order that we never have to compromise the treatment given on cost grounds. We do not profit ourselves from the insurance process, but experience has shown that comprehensive insurance cover provides both peace of mind and financial security should the unthinkable happen.

We are often asked about direct claims and these are available but only by prior arrangements with Dovecote Veterinary Referrals. We reserve the right to refuse direct claims on some policies.

If you are claiming treatment costs back under your insurance policy please bring your policy details and a claim form signed by the policyholder. Claim forms are completed free of charge and sent directly to your insurance company, usually within 7 to 10 working days. Direct claims incur an administration fee of £21.

The primary responsibility of the account remains with the pet owner, even if the pet is insured.
Some policies may not pay for all of the treatments.

Get in Touch

Whether you're a vet seeking advice, an owner looking for an update, or simply have a question, don't hesitate to reach out and speak with a member of our team - we're here to help.

01332 810395     01332 812500

[email protected]

Monday to Friday - 8am to 7pm

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