Payments and Pet Insurance Claims
Find out everything you need to know about payment options, insurance, pre-authorisation and direct claims here at Dovecote Veterinary Referrals.
Overview
Fees are estimated according to the procedure undertaken, including consultation, any necessary investigation, medication and surgical procedures.
They can vary considerably according to what is required. The Veterinary Surgeon will always discuss the specific costs for your pet with you before any procedure is undertaken.
For non-routine, emergency and out-of-hours surcharges don’t hesitate to contact us.
Common Prices and estimates (effective 1/7/24)
Referral Consultations Prices
Neurology, Orthopaedics, Oncology, Soft Tissue | £365.00 |
Ophthalmology & Internal Medicine | £275.00 |
Dermatology (including skin scrapes/cytology) | £426.31 |
Emergency Charge (referral within 24 hours) | £275.00 |
Estimates of the range of professional fees for our most frequent procedures:
AP Ultrasound Scan (medicine) | £450 – £900 |
General X-rays/Hip Assessment (including consultation, anaesthesia) | £950 – £1,450 |
Forelimb Lameness Investigation (including consultation, anaesthesia, imaging, CT taps) | £1,000 – £2,950 |
Arthroscopy (excluding investigation) | £1,500 – £2,500 |
TPLO/TTA – Fixed Price (including consultation, anaesthesia, implants, up to 24hrs hospitalisation, pain relief and 6 weeks post op check/x-rays ) | £4,265 – £4,900 |
Luxating Patella (including consultation, anaesthesia, imaging, implants) | £3,000 – £4,150 |
Fracture Repair (excluding investigation) | £2,500 |
Postoperative X-rays (including anaesthesia) | £480 – £1,150 |
Video Otoscopy (including consultation, anaesthesia, scrapes and cytology) | £1,600 – £2,200 |
Soft tissue Investigations (including consultation, anaesthesia, imaging) | £2,200 – £3,500 |
BOAS Surgery (excludes investigation) | £3,800 – £5,200 |
Oncology Investigations (Tumour staging) (including consultation, anaesthesia, imaging) | £2,100 – £3,700 |
Oncology Investigations (Testing) (including consultation, anaesthesia, imaging, biopsies and lab fees) | £3,150 – £4,900 |
Total Hip Surgery (excludes consultation and investigation) |
£7,200 – £10,300 |
Neurology Investigation ONLY – consultation, anaesthesia, advanced imaging, fluids and hospitalisation daytime only. Excludes: Additional bloods, hospitalisation and treatments. | £2,000 – £3,600 |
Neurology Fixed Price Surgeries
Includes; consultation, investigation, anaesthesia, advanced imaging, surgery, in-house bloods, pain relief, bladder management and up to 4 days hospitalisation.
Excludes: Additional bloods and extra hospitalisation.
Hemilaminectomy | £6,000 |
OOH hemilaminectomy | £7,550 |
Ventral slot | £6,500 |
OOH ventral slot | £8,150 |
Hospitalisation
Per day | £86.93 |
With fluids | £412.12 |
Without fluids | £170.43 |
Payment & Claims
We ask for payment at the time of treatment, with 50% of estimated costs payable prior to any procedures being carried out and the balance settled at the time of collection. We accept cash, debit and most major credit cards, with the exception of American Express.
We strongly recommend that our clients take out health insurance in order that we never have to compromise the treatment given on cost grounds. We do not profit ourselves from the insurance process, but experience has shown that comprehensive insurance cover provides both peace of mind and financial security should the unthinkable happen.
We are often asked about direct claims and these are available but only by prior arrangements with Dovecote Veterinary Referrals. We reserve the right to refuse direct claims on some policies.
If you are claiming treatment costs back under your insurance policy please bring your policy details and a claim form signed by the policyholder. Claim forms are completed free of charge and sent directly to your insurance company, usually within seven to 10 working days. Direct claims incur an administration fee of £21.
The primary responsibility of the account remains with the pet owner, even if the pet is insured.
Some policies may not pay for all of the treatments.
Get in Touch
Whether you're a vet seeking advice, an owner looking for an update, or simply have a question, don't hesitate to reach out and speak with a member of our team - we're here to help.